jet pass Privacy Policy

Introduction and Scope

jet pass is a Bangladesh-focused online gaming and betting platform, operated for Bengali-speaking users. This Privacy Policy ("Policy") sets out what information jet pass collects from users through its website jetpass.cam and related applications, for what purposes that information is used, and the policy followed when sharing information with third parties.

By using this platform you acknowledge that you have read and accepted the terms of this Policy. This Policy and the general Terms and Conditions of platform use operate together — both documents together form the basis of the relationship between you and jet pass.

This Policy applies only to jet pass's own services. jet pass is not responsible for the privacy practices of any third-party websites or services.

What Information We Collect

jet pass collects only the information necessary to provide a safe and quality service. The information collected can be divided into two main categories.

2.1 Personally Identifiable Information

The following information is collected during account registration and management:

• Full name
• Date of birth (for age verification — persons under 21 cannot open an account)
• Email address
• Mobile number
• Payment account details (such as bKash, Nagad or Rocket number)
• National ID card or passport details (when identity verification is required)

2.2 Automatically Collected Information

When you access jet pass, the server and analytics systems automatically record certain technical information:

• IP address and device type
• Browser type and language settings
• Time of site access and page navigation patterns
• Referral source (how you arrived at the site)
• Cookies and session data

Purpose of Data Use

Collected information is used only for the purposes listed below. No information is used beyond these defined limits.

3.1 Account Management and Security

Information is used to verify your identity, prevent unauthorised access, and maintain account security. It is used to monitor logins, password changes, and detect suspicious activity.

3.2 Transaction and Payment Processing

Relevant information is used to complete transactions via bKash, Nagad, Rocket or bank transfer during deposits and withdrawals. Detecting and preventing fraudulent transactions is also part of this process.

3.3 Customer Support

When you seek assistance via 24/7 live chat or email, related account information is reviewed to resolve issues quickly. Our support team provides assistance in both Bengali and English.

3.4 Service Improvement

Automatically collected usage data is analysed to improve the platform's performance, loading speed, and user experience.

3.5 Responsible Gaming

If an unusual change is noticed in a user's activity pattern, jet pass proactively reaches out to that user. In accordance with our responsible gaming guidelines, a user's information is never used against them — it is used solely to keep them safe.

Cookies and Tracking Technologies

The jet pass website uses cookies. Cookies are small text files stored in your browser that help improve the functionality of the site.

You can control or delete cookies through your browser settings. However, disabling essential cookies may cause some services to not work correctly.

Sharing Information with Third Parties

jet pass never sells, rents, or provides your personal information to other organisations for commercial marketing purposes. However, information may be shared in specific situations as a normal requirement of operating the service.

5.1 Payment Processing Partners

Only the necessary information is sent to the relevant payment gateway providers to complete transactions via bKash, Nagad, Rocket and bank transfer. These organisations operate under their own privacy policies.

5.2 Game Studios and Technology Partners

When using services from various game studios including Pragmatic Play, PG Soft, JILI, Evolution, and Spribe, certain technical data (such as session IDs) may be transferred — this is essential for games to run correctly.

5.3 Legal Obligations

Disclosing information in response to applicable Bangladeshi law, court orders, or legitimate requests from law enforcement agencies may be a legal obligation of jet pass.

5.4 Business Transfer

In the event of any future business restructuring, merger, or acquisition of jet pass, collected information may be transferred to the new operating authority. Users will be informed in advance in such a case.

Data Security Measures

jet pass uses multiple layers of security technologies and practices to keep your information secure.

• SSL/TLS Encryption: All data transmission on the site is encrypted using SSL technology.
• Secure Password Storage: Passwords are never stored directly — they are kept using a strong hashing method only.
• Two-Factor Authentication (OTP): Identity is confirmed by sending an OTP to your mobile during login and large transactions.
• Regular Security Audits: Regular security audits are carried out to identify vulnerabilities in the server and applications.
• Restricted Access: Only authorised staff can access user information and every access is logged.
• Firewall and Intrusion Detection: Suspicious activity is monitored in real time.

However, no system on the internet is 100% secure — jet pass takes every possible measure on its part, but cannot guarantee complete security.

Data Retention Period

jet pass does not retain any information beyond what is necessary. The following policy is generally followed:

7.1 Active Accounts

All information necessary to provide the service is retained for as long as the account remains active.

7.2 Closed or Inactive Accounts

Even after an account is closed, certain information may be retained for a limited period for legal and regulatory reasons. After this period, information is permanently deleted or anonymised so that no individual can be directly identified.

7.3 Transaction Records

Records of financial transactions are retained for the period required under applicable financial regulations in Bangladesh.

Users' Data Rights

As a user of jet pass, you have certain important rights over your own information.

To exercise these rights, contact our customer support. Requesting via live chat generally receives the fastest response. For general questions you can visit our FAQ section.

Protection of Minors

jet pass is a 21+ platform. This service operates exclusively for persons aged 21 or over. We never knowingly collect information from minors or provide services to them.

Age is verified at registration. If it is subsequently found that a user is under 21, their account will be immediately suspended, collected information will be deleted, and any pending transactions will be cancelled.

Changes to the Privacy Policy

jet pass reserves the right to amend this Privacy Policy as needed. If any significant changes are made:

• The updated date on this page will be changed.
• For major changes, a notice will be sent to the registered email address or shown in the account dashboard.
• Continued use of the platform after changes will be considered as acceptance of the new policy.

It is therefore good practice to check this page regularly. To learn more about us, visit our About Us page.

Contact and Complaints

If you have any questions or concerns about the Privacy Policy, or a request to exercise your rights over your information, contact the jet pass support team.

We aim to respond as quickly as possible. For written requests relating to data rights, a reply is sent as soon as the necessary verification is completed.