jet pass FAQ — All Questions on Live Casino, VIP and Withdrawals

Yes, live dealer games feature real people acting as dealers, broadcast live via camera from a studio. On jet pass you can see the table through a video stream and participate by clicking the betting buttons on screen. It is not computer-generated — every deal is handled by a real dealer.

Yes, jet pass's live casino works well in a mobile browser. HD streaming is supported on both Android and iOS devices. Use a 4G or Wi-Fi connection for the best experience. Rotating your screen to landscape mode gives you a clearer view of the table and betting options.

Teen Patti is a popular South Asian three-card game where the highest-ranked hand wins — from Trail (three of a kind) down to High Card. In Andar Bahar, a joker card is placed in the middle and players bet on whether the next card of the same value will appear on the left (Andar) or the right (Bahar). jet pass offers these games through JILI and other live providers.

Live roulette has two types of bets: inside bets (specific numbers or small groups — higher payout) and outside bets (red/black, odd/even, 1–18/19–36 — lower risk). jet pass offers roulette tables from Evolution and Pragmatic Play Live. For new players, starting with outside bets is a sensible approach.

Playing regularly and staying active on jet pass is the main path to moving up VIP levels. The more actively you participate, the sooner you can progress. You can move from Bronze to Silver, Silver to Gold, and Gold to Platinum. Contact the support team for details on the specific criteria.

Weekly cashback is calculated on your net loss for the week, which is total losses minus total winnings. For example: a Gold level member with a net weekly loss of ৳20,000 would receive cashback at 0.8%, which equals ৳160. Maximum rates per level: Bronze 0.2%, Silver 0.5%, Gold 0.8%, Platinum 1.0%.

The jet pass VIP program has four levels: Bronze — up to 0.2% weekly cashback; Silver — up to 0.5%; Gold — up to 0.8%; Platinum — up to 1.0%. Higher levels come with a greater cashback rate and increased benefits.

For the latest information on any conditions and withdrawal rules relating to VIP weekly cashback, check the jet pass terms and conditions page or ask directly via 24/7 live chat. The support team can explain the details in Bengali.

Processing should normally be completed within 1 hour. If it stays pending longer than that, first check whether your account verification is complete. If everything looks fine and there is still a delay, contact the jet pass support team via 24/7 live chat. They will assist you in Bengali promptly.

Yes, bonus winnings can be withdrawn, but the wagering requirement must be met first. Example: if you deposit ৳1,000 and receive a 100% bonus, your total balance is ৳2,000 with a ৳1,000 bonus — you need to wager ৳1,000 × 15 = ৳15,000 before withdrawing. Once the wagering requirement is met, the winnings can be withdrawn normally.

The minimum withdrawal amount on jet pass is ৳800. This limit applies to all methods — bKash, Nagad, Rocket, and bank transfer. Withdrawal requests below this amount cannot be made. The minimum deposit amount is ৳200.

Yes, you can withdraw directly to both Nagad and Rocket from jet pass. Withdrawals via bKash and bank transfer (such as Dutch-Bangla Bank, BRAC Bank, Islami Bank) are also available. When withdrawing, make sure to enter the mobile number or bank details registered to your account correctly.

First, clear your browser's cache and cookies: in Chrome, go to Settings › Privacy › Clear browsing data. Then reload the page. If the problem continues, close the browser and reopen it, or try a different browser. A weak internet connection can also cause slow loading — switch to Wi-Fi or 4G.

jet pass works properly on Android (6.0 or above) and iOS (13 or above) devices. It can also be played from a browser on desktop or laptop — both Windows and macOS. It works on any modern smartphone including Samsung, Xiaomi, Realme, Oppo, and iPhone. Some live streams may be slower on older devices.

If the connection drops, in most cases the game server completes the round and saves the result. When you reconnect, the correct result will be reflected in your account. This applies to both slots and live casino games. If you notice any discrepancy, contact jet pass support.

Yes, on Chrome for Android, open the site and select "Add to Home screen" from the menu. On iPhone, tap the Share icon in Safari and choose "Add to Home Screen". This lets you open jet pass directly from your home screen like an app, without typing the address in the browser each time.

No, you can log in to your jet pass account from any device. Just enter your registered username and password to access your account from any phone, tablet, or computer. The first time you log in from a new device, an OTP verification may be required — a code will be sent to your registered number.

On the jet pass login page, click the "Forgot your password?" link. Enter your registered mobile number or email and a OTP or recovery link will be sent to you. Follow the instructions to set a new password. The whole process can be completed within a few minutes.

An account may be blocked or suspended for reasons such as: entering the wrong password multiple times, incomplete verification, or a voluntary self-exclusion request under responsible gaming. Contact jet pass support to find out the exact reason — they are available 24 hours a day to assist in Bengali.

No, under jet pass rules each person may hold only one account. Creating multiple accounts may result in both accounts being closed and the balance being forfeited. Read the jet pass terms and conditions page for full details.