For ages 21+

jet pass Responsible Gaming

Q: How do I activate self-exclusion?

Contact jet pass via 24/7 live chat or email us at support@jetpass.cam. The support team will activate self-exclusion on your account. You can choose any duration — 6 months, 1 year, or permanently. While self-exclusion is active, you will not be able to log in to your account or make any financial transactions.

Gaming is truly enjoyable only when it stays within control. jet pass believes that knowing your own limits and sticking to them is the mark of a genuinely smart player.

21+ Only SSL Encryption 24/7 Support Bengali and English Support

Gaming is entertainment, not a source of income

Online casino and sports betting are a form of entertainment. Every game and betting option at jet pass is designed to give members enjoyment — but there is a limit to that. Rather than thinking of gaming as the only way to earn money, viewing it as a leisure activity is the right approach.

Before starting any gaming session, ask yourself a few questions: How much time do I want to spend? What is my budget? Deciding the answers to these two questions in advance keeps gaming enjoyable at all times. jet pass's Terms and Conditions contain clear guidance on this, which every member should read at least once.

Remember, losing is normal. Placing bigger bets after a win, or going back to play in order to recover a loss — both of these tendencies are the first signs of losing control. Taking timely breaks and staying within your financial means are the foundation of responsible gaming.

21+

Age verification is mandatory. To open an account at jet pass and take part in any game or betting activity, a member must be at least 21 years old. Creating an account for a minor is strictly prohibited and any such account is closed immediately. If you believe a minor is using your device or account, contact us right away.

Tools to keep yourself safe

Every jet pass member can keep control of their own account. The tools below help members monitor and limit their gaming habits.

Deposit Limit

Set a maximum limit on daily, weekly, or monthly deposits. Once a limit is set, it cannot be increased before the specified period ends.

Session Time Limit

Set a duration for continuous play. When the set time is up, the system will automatically send an alert and give you the option to end the session.

Reality Check Reminder

Set a reminder at regular intervals to let you know how long you have been playing and how much you have spent in total.

Temporary Break (Cooling-Off)

Take a break from your account for a set period — from 24 hours up to 30 days. During this time it will not be possible to log in or place bets.

Self-Exclusion

Block yourself from your account for the long term. Self-exclusion is available from 6 months up to permanently. This is the most effective protection measure.

Loss Limit

Set a maximum amount you are willing to lose within a given period. Once the limit is reached, no further bets can be placed for that period.

To activate these tools, contact jet pass's 24/7 live chat support or make changes directly from your account settings.

How to recognise warning signs of a problem

It is often hard to notice on your own when a gaming habit is becoming a problem. Be aware if you notice the following signs.

Playing beyond your budget: Continuing to find more money and play even after your set budget is gone.
Chasing losses: Placing bigger bets to recover previous losses and feeling this is normal.
Taking time away from family or work: Neglecting family or professional responsibilities in order to play.
Playing in secret: Hiding your gaming activity from loved ones or lying about it.
Borrowing money to play: Taking loans or borrowing money to place bets and struggling to repay it.
Restlessness when not playing: Feeling mentally restless or irritable after a long time without playing.
Playing to escape problems: Turning to gaming to forget about a problem or stress in your life.

Check yourself

Answer the questions below honestly. If three or more answers are "yes", it is time to seek help.

Did you spend more than your planned budget last month?

Are you spending more time gaming and less time with family?

Even after winning, are you unable to stop — trying to win even more?

Have you borrowed money to play, or considered doing so?

Have you kept your gaming activity hidden from someone?

Have you tried to stop playing but been unable to?

Ways to get support

Asking for help takes courage. Support is available both from jet pass and from the people close to you.

jet pass Live Chat

Our support team is ready to speak in Bengali via live chat 24 hours a day, 7 days a week. Contact live chat for self-exclusion or to set limits.

Email Support

Write to us in detail by email: [email protected] — our team replies in both Bengali and English. Full confidentiality is guaranteed.

Family and Friends

Let someone you trust know about your situation. With their support, closing your account or managing your gaming habit becomes much easier.

Professional Advice

A mental health specialist or counsellor can help you effectively overcome a gambling addiction. If needed, contact a local mental health service.

Five habits for responsible gaming

Responsible gaming does not mean stopping — it means playing the smart way. More detailed information on this topic is available in jet pass's FAQ section.

First, set a specific budget before you play and treat it as an entertainment expense — meaning, losing this money will not affect your daily life. Second, set a time limit. Decide before a session how long you will play.

Third, do not make decisions based on emotion. Raising your bets out of excitement after a win, or out of frustration after a loss, are both harmful. Fourth, take regular breaks. Playing for a long stretch at a time reduces focus and gets in the way of making sound decisions.

Fifth, keep your account information secure in line with jet pass's Privacy Policy — use your own account yourself and do not share it with anyone else. This is important for your own protection.

Key Guidelines

Set your budget and time limit before you play
Stay calm whether you win or lose
Do not bet with borrowed money or your savings
Do not allow anyone under 21 to use your account
See gaming as entertainment, not a source of income
If you sense a problem, seek help without delay
Do not play when you are under stress
Do not play under the influence of alcohol or any other substance

jet pass's commitment

jet pass puts the safety and wellbeing of every member first. We believe a lasting, enjoyable experience is only possible when every member plays within their limits. That is why we work to create an environment where members have every opportunity to stay in control.

If you sense any problem, however small, contact our 24/7 support team. We are here for you.

Safe Environment

Age Verification

24/7 Support

Self-Exclusion Option

Questions about responsible gaming

Questions members commonly ask

Contact jet pass via 24/7 live chat or email us at [email protected]. The support team will activate self-exclusion on your account. You can choose any duration — 6 months, 1 year, or permanently. While self-exclusion is active, you will not be able to log in to your account or make any financial transactions.

Yes. A request to lower your deposit limit takes effect immediately. However, a request to increase the limit has a waiting period — this is by design to prevent impulsively raising the limit.

Start by talking to them openly — with empathy, not criticism. Encourage them to speak with a professional counsellor. If they have an account at jet pass and you think it should be closed, let our support team know with their consent. We will help take the necessary steps based on the situation.

No. The minimum age to create an account and take part in any gaming or betting activity at jet pass is 21. Even if someone is 18 or older, they cannot open an account if they are under 21. If any inconsistency is found during age verification, the account will be closed.

Yes. Any balance in the account remains safe during a cooling-off or self-exclusion period. However, withdrawals and deposits are not possible during this time. Once the break ends and the account is reactivated, the balance can be used again. Contact our support team for more details.

Absolutely. jet pass's 24/7 live chat and email support are available in both Bengali and English. For responsible gaming, self-exclusion, setting limits, or any other concern, come directly to live chat and talk to us in Bengali.